Hospital Manager VCA Antioch Animal Hospital 10th st
Company: VCA Animal Hospitals
Location: Antioch
Posted on: May 26, 2023
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Job Description:
VCA Antioch Animal Hospital 10th st. is enthusiastically looking
for a full-time Hospital Manager to join our team in Antioch,
California.
VCA Antioch Animal Hospital 10th st. is a one doctor practice, with
a support staff of four members and a high potential for growth.
Our practice offers high-quality, state-of-the-art veterinary care
to our patients and patient care remains our top priority at this
hospital. This is a demanding position and the right candidate will
have excellent leadership and the ability to seamlessly adapt to
many different personality types. This position requires a minimum
of 4 years of experience in a leadership role, with
responsibilities in customer service, recruiting, human resources,
marketing, and profit and loss responsibility.
Wage Range: $64,480 to $73,840 depending on experience and
skills
Job Summary:
Under policy direction from the Field Manager with support of and
input from Medical Director, the Hospital Manager performs a wide
range of difficult to complex administrative activities related to
hospitals providing quality patient care and excellent client
service, management of finances and accounting, marketing and
promotion of services, staffing, and human resources, and
discretionary activities, that serve to support effective business
operations.
Knowledge, Skills, and Abilities: --- Customer service. ---
Personnel management. --- Financial budget management. ---
Knowledge of sales and marketing techniques. --- Good communication
skills, both written and oral, goal-oriented. --- Background in
managing service-oriented operations. --- Ability to plan,
organize, and effectively present ideas and concepts. --- Ability
to take information obtained from clients, staff, and other
sources, discern that which is credible
and assess the hospital and its operation objectively. --- Must be
able to handle multiple tasks at once, and deal with high levels of
stress in an environment of changing priorities.
Education and Experience --- High School Diploma. Some college
education preferred. --- Must have a minimum of 3 years of
experience in medical care facility operations management with
profit and loss responsibility. --- Budget management experience.
--- Knowledge of sales and marketing techniques. --- Human resource
skills. --- Training and client relations experience. --- Thorough
knowledge of the veterinary profession.
Authority: --- Interview prospective employees. --- Hire, train,
review, schedule discipline, and discharge employees. --- Can
transfer employees to work another position within the hospital.
--- Can transfer employees from part-time to full-time staying with
controlled payroll budget.
Physical Requirements: --- Dependable attendance is required and
the position will require open availability. --- Must be willing to
work long or irregular hours under pressure conditions. --- This
position requires the ability to walk, bend, stand, and constantly
reach during a minimum 8-hour day. --- Visual acuity sufficient to
maintain accurate records recognizes people and understands written
directions. --- Ability to speak and hear sufficiently to
understand, give information in person and over the telephone. ---
Fine motor skills adequate for utilizing office equipment such as
facsimile machines, computers, copiers and hospital equipment such
as laboratory equipment, radiology equipment, etc. --- Any
allergies to animals must be controllable through medication. ---
Must be able to lift 40 pounds.
Duties The following is a list of essential job requirements. This
list may be revised at any time, and additional duties not listed
here may be assigned as needed. Job Functions and Job
Responsibilities include overseeing that the following occur within
the hospitals.
Staff Management
Client Management
Office Management
Production Management
Financial Management 6. Marketing Management
Facility Maintenance
Meetings
Communication
Staff Management: --- Hiring with appropriate references. --- Staff
performance and salary reviews. --- Disciplinary Action. ---
Terminations. --- Training, education, developing of staff. ---
Scheduling. --- Assign job responsibility to each staff member. ---
Supervise staff to ensure that each job is being effectively
handled. --- Employee policy enforcement. --- Employee relations
and communications. --- Payroll calculations, goal calculations,
time clock maintenance. --- Organize and conduct staff meetings.
--- Delegate tasks as needed to staff members. --- Monitor employee
competence and effectiveness.
Client Management: --- Oversees the training of all staff in
accordance with the principals of the VCA Mission Statement, Three
Steps Of Service and VCA Standards of Client Service and that the
above is known and practiced by all. --- Oversee client flow to
ensure that clients and patients are seen and treated in a
professional, timely, and competent manner. --- Responsible for
administration and review of non-medical client complaints. ---
Oversee call back system
including overdue reminder calls. --- Oversee collections and
returned checks. --- Oversee billing, calculation of any discounts
and other special accounts.
Office Management: --- Modify and update systems and procedures
wherever needed to better serve clients, patients, the practice,
and employees (i.e., modify schedules for the most productive use
of time). --- Verify receipt of all supplies, mark invoices, and
packing slips received and sends them in for payment to corporate.
--- Monitor purchasing. --- Prepare packets of information to be
sent to the corporate office. --- Sort and process the daily mail.
--- Management feedback reports - bi-weekly. --- Perform
transaction corrections. --- Make certain bank deposits are made
daily. --- Ensure that all hospital logs are being kept up to date
and accurate including anesthesia/surgery, radiology, and
controlled substance logs. --- Ensure that the OSHA and Safety
program, procedures and reporting are being continuously monitored
and updated, so the hospital is in safety compliance.
Production Management: --- Meet with the Medical Director and
Regional Medical Director and/or Regional Operations Director
(District Manager or Area Supervisor) regularly to discuss,
evaluate and plan for the welfare of the practice. --- Ensure that
marketing events are effective - internal and external. ---
Motivate staff. --- Check all transactions for accuracy and missed
services through regular daily audits.
Financial Management: --- Monitor the cost of purchasing so the
practice operates within budget. --- Monitor staff scheduling, so
the practice operates within budget. --- Monitor and approve all
expenditures within guidelines. --- Review the income statements
and other financial data to find ways to improve revenues and
hospital contribution. --- Meet regularly with the veterinary staff
to review financial performance. --- Oversee petty cash control.
--- Review charges daily to ensure that all charges have been
captured. --- Responsible for cash control in the hospital,
ensuring VCA standards are followed. --- Review accounts receivable
to confirm the proper and timely process.
Marketing Management: --- Understand, participate, and support
planned marketing events and programs. --- Ensure that the hospital
staff utilizes the marketing tools and materials to be used in
marketing events and programs. --- Ensure that the hospital staff
follows instructions for implementing authorized marketing
discounts in the computer system.
Facility Maintenance: --- Oversee the maintenance/housekeeping of
the hospital for orderliness and cleanliness of both the inside and
outside of the building. --- Monitor janitorial responsibilities.
--- Oversee that the VCA safety procedures are implemented and
followed. --- Oversee facility and equipment maintenance and
repairs, keeping a repair log. --- Authorized to make repair
decisions less than $200 without checking with the Regional Manager
or ROD.
Meetings: --- Attends regional meetings. --- Schedule regular
doctor meetings. --- Plan hospital management meetings. ---
Organize monthly staff meeting agenda in conjunction with the
hospital management team and VCA guidelines.
Communication: --- Read and respond to all communication promptly.
--- Ensure that VCA policies, guidelines, and recommendations are
quickly communicated to hospital staff, and adequate training
follows.
Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision,
and paid vacation/sick days, 401(k) with match, generous employee
pet discounts, and more!
Physical Demands: Work is generally performed in an office
environment - the ability to stand for long periods.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The information in this position description indicates the general
nature and level of work to be performed. It is not designed to be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Management reserves the right to revise the job
description or require that other tasks be performed when the
circumstances of the job change (for example, emergencies, change
in personnel, workload, or technical development).
If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs.
We are proud to be an Equal Opportunity Employer - Veterans /
Disabled. For a complete EEO statement please see our career page
at vcacareers.com
If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more!
The information in this position description indicates the general
nature and level of work to be performed. It is not designed to be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of associates
assigned to this job. Management reserves the right to revise the
job description or require that other tasks be performed when the
circumstances of the job change (for example, emergencies, change
in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans /
Disabled. For a complete EEO statement please see our career page
at vcacareers.com
Keywords: VCA Animal Hospitals, Antioch , Hospital Manager VCA Antioch Animal Hospital 10th st, Accounting, Auditing , Antioch, California
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