Director, Pricing and Monetization

Company: PagerDuty, Inc.
Location: San Francisco
Posted on: May 22, 2025

Job Description:

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.PagerDuty is seeking a GTM-focused,Director, Pricing and Monetization to shape the next evolution of how PagerDuty packages and monetizes its product portfolio. This role sits at the intersection of Product, Marketing, Finance, and Sales - translating product value into commercial outcomes through strategic packaging, tiering, and go-to-market pricing. This role will report to the Head of Product Strategy and Growth and sits within our Product Development organization.As a cross-functional leader, you'll design and execute pricing strategies that reflect how customers experience and receive value from our offerings. You'll bring structure to packaging decisions, support migrations to our modern Operations Cloud pricing and packaging plans, and develop messaging and pricing guidance for the field. You'll influence roadmap monetization, support pricing experiments, and evolve our ability to communicate value effectively to the market.The ideal candidate brings a marketing-leaning product background, deep pricing intuition, and has operated in later-stage B2B SaaS environments. You've worked directly with Sales, Finance, and Product Marketing teams to drive pricing and packaging strategy from concept to customer rollout.KEY RESPONSIBILITIES

• Lead go-to-market pricing execution and packaging strategy across multiple product lines
• Collaborate with Sales Strategy, Finance, Deal Desk, and PMM to operationalize pricing for the field, including discount guidance, approval workflows, customer messaging, and enablement
• Design and execute packaging migrations, especially as we transition legacy customers to our modern Operations Cloud plans
• Partner with Product teams on monetization strategy and feature/package alignment according to value
• Develop pricing collateral, enablement, and field training materials in partnership with PMM and Enablement
• Bring customer, competitor, and market insights to pricing strategy decisions
• Track performance of pricing initiatives and optimize packaging strategies based on real-world data and usage patterns
• Drive analysis on the effectiveness of pricing by region, product, and customer segment levels
• Develop lifecycle pricing management capabilities to support the solution roadmap & maximize financial return via pricing optimizationBASIC QUALIFICATIONS
  • 10+ years of experience in B2B SaaS pricing, product marketing, and/or monetization roles
  • Has led or been a key contributor to pricing strategy at a company during its transition toward $1B+ in ARR
  • Strong cross-functional collaboration skills and relationship-building credibility with Sales, Product, and field leadership
  • Experience managing pricing change (e.g., migrations, repackaging, new monetization levers) in the field, with the communication skills to bring stakeholders along in the field
  • Ability to mentor and grow other Pricing roles and people within the organizationThe base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our San Francisco office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply?We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for !Where we workPagerDuty currently has in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.How we work guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:- Competitive salary- Comprehensive benefits package from day one- Flexible work arrangements- Company equity*- ESPP (Employee Stock Purchase Program)*- Retirement or pension plan*- Generous paid vacation time- Paid holidays and sick leave- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*- Paid volunteer time off: 20 hours per year- Company-wide hack weeks- Mental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.
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Keywords: PagerDuty, Inc., Antioch , Director, Pricing and Monetization, Executive , San Francisco, California