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Medical Telephone Operator

Company: Epic Care
Location: Antioch
Posted on: August 6, 2022

Job Description:

Job Description Epic Care began as a single physician practice in San Leandro, CA, and quickly grew to a group of board-certified hematologists and oncologists. Over the last 30 years, the practice has remained an independent, physician-led group and has grown into a dynamic, multi-specialty organization with more than 40 physicians located throughout the East Bay Area. Epic Care's mission is to deliver high-quality, personalized, value-driven care for our patients and their families. We recognize that increased access to care is essential to a high-quality patient experience and we achieve that goal with multiple locations and service options under one roof. Join our team as we innovate both in clinical and practice operations Position Summary The Medical Telephone Operator is the first point of contact for all incoming calls to Epic Care. The Operator is expected to communicate professionally with internal and external customers, assisting them with appointment questions and scheduling needs and ensuring accurate and timely interdepartmental call transfers to promote a pleasant and seamless experience. In addition, the Operator will use available resources and tools to solve problems in a timely and precise manner. Responsibilities Answer telephones, screen and transfer calls to the appropriate recipient as applicable Perform patient scheduling functions as needed Enter current patient information accurately in EPIC Manage patient information flow File and maintain accurate details in the EPIC EMR system Communicate as needed with multiple departments to ensure appropriate workflows are being used Perform other duties as assigned. Requirements High School Diploma/GED required. One (1) or more years work experience in a clinical front office setting. Proficiency in EMR Epic or other similar platform. Meticulous attention to detail with the ability to multi-task. Strong organizational, administrative and planning skills. Ability to work under pressure and react effectively to challenging situations. Ability to use discretion while working with sensitive information. Passionate about healthcare excellence. Benefits and Perks Medical, Dental, & Vision Insurance for Full & Part Time Employees FSA, HSA, Transit and Dependent Care Pre-Tax Programs Company Paid Life Insurance LTD & Self and Dependent Life Insurance Programs 401k Retirement & Matching Plan Generous PTO and Paid Holidays Continuing Education Reimbursement Program BLS/CPR Training for Eligible Positions Employee Recognition Program No Evenings, Weekends, or On-Call Hours And Much More It is the policy of Epic Care to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, family status (including pregnancy), marital status, military status, sensory, physical, or mental disability, genetic information, or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors. Epic Care is an Alcohol and Drug-Free workplace. Learn more about Epic Care Our mission is safe patient care; we require all our employees to be vaccinated as such vaccinations are available and subject to the narrow exceptions provided by applicable law.

Keywords: Epic Care, Antioch , Medical Telephone Operator, Healthcare , Antioch, California

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