Multi-Unit Team Leader
Company: H&R Block, Inc.
Location: Antioch
Posted on: July 30, 2022
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Job Description:
What you'll do...Joining us as a Multi-Unit Team Leader, you'll
provide leadership over three H&R Block tax offices. Using your
people management experience and passion for helping people, you'll
provide leadership to the customer-centric teams in the offices you
manage to accelerate their seasonal tax business.You'll serve as
the front-line manager responsible for leadership and development
of associates, delivering an outstanding client experience, and
achieving all office related growth objectives for three tax
offices. Prior tax preparation experience is not required.You'll
begin working a flexible part-time schedule in the fall as you ramp
up for the busy tax season, then transition to a full-time schedule
from January through April. After working a successful tax season,
you may find that you want to apply to return for subsequent
seasons, or even apply for advancement opportunities.Day to day,
you'll... Manage office staffing, operations, and logistics for
three offices with support from two Associate Team Leaders Partner
with the District General Manager (DGM) to create and implement
office-level growth plans and client growth targets, which includes
developing local partnerships and managing office community
involvement Assist the DGM in recruiting and interviewing
candidates for tax office associate positions Build an engaging
team environment, across all offices, by training and coaching
associates while holding them accountable to execute on Standard
Operating Procedures (SOP) and recognizing outstanding associate
contributions Conduct timely performance reviews and partner with
Associate Relations Center to resolve associate issues and address
performance concerns Lead daily team meetings and communicate
essential information to tax office associates Create associate
work schedules across all offices and ensure accurate timekeeping,
as well as labor management, for staff in all offices Travel
between the three offices as required May prepare tax returns, as
neededWhat you'll bring to the team... People management
experience, with the demonstrated ability to grow and develop
associates Demonstrated aptitude for growth plan execution and
ability to lead towards growth culture Strong decision-making and
judgment skills and the ability to function well in a fast-paced
environment with minimal supervision Strong interpersonal and
communication skills, and a customer-centric mindset that seeks to
understand and exceed client needs Computer proficient with the
ability to use MS Office Bachelor's degree in a related field, or
high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment
or Income Tax Course (if preparing tax returns)
Keywords: H&R Block, Inc., Antioch , Multi-Unit Team Leader, Hospitality & Tourism , Antioch, California
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