Service Lead

Company: Bevmo Holdings LLC
Location: Antioch
Posted on: August 1, 2022

Job Description:

Job Description

General Summary:

The Service Lead assists the Store Manager (SM) and Assistant Store Manager (ASM) in motivating and inspiring the team to achieve store productivity goals. The Service Leader acts as a supervisor to ensure both the staff and customer experience is positive.

Key Roles and Responsibilities:

People/Supervisor

* Provides direction, support, and ongoing feedback to Sales Associates
* Assists in conducting observation and coaching of Sales Associates

Customer Service/Sales

* Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
* Demonstrates desired behaviors including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
* Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
* Responsible for assigned Areas of Responsibility (AOR)
* Regularly communicates with Store Manager and Assistant Store Manager to discuss strengths, opportunities, and trends in business
* Assists Store Manager and Assistant Store Manager to increase sales, drive/promote merchandise categories, and expand markets
* Assists Store Manager and Assistant Store Manager in planning and execution of all Merchandise Calendar direction, campaigns, and sales promotions

Operations

* Assists SM and ASM in all store operations
* Ensures departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelines
* Support the Leader on Duty (LOD) Program to ensure that Sales Associates are providing exceptional customer service
* Enforce all company policies and procedures, including health, safety, and security are being followed; ensures compliance to all wage and hour rules.
* Performs all duties as directed by supervisor

Requirements

Skills Required

* Excellent communication skills - both verbal and written
* Ability to operate in a rapidly changing environment
* Exceptional collaboration skills, proven ability to work effectively cross-functionally
* Strong organization and priority setting skills

Qualifications

* 1-2 years of experience in retail store management
* Strong verbal and written communications skills
* Must be an excellent organizer and problem solver with strong project management skills
* Possess strong interpersonal skills to communicate with confidence to both internal and external customers

Keywords: Bevmo Holdings LLC, Antioch , Service Lead, Hospitality & Tourism , Antioch, California