Technical Product Lead, Support Systems, YouTube
Company: Google
Location: Mountain View
Posted on: January 9, 2026
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Job Description:
Minimum qualifications: Bachelor’s degree or equivalent
practical experience. 5 years of experience in system design or any
one of the programming language (e.g., Java, Python, Javascript,
SQL). 5 years of experience in technical troubleshooting, and
leadership experience in product management or technical solutions
delivery. Experience with artificial intelligence technologies such
as: Applied AI, Conversational Agents, Agentic AI. Experience in
product management, managing product roadmaps with a focus on
Artificial Intelligence software products and technologies.
Preferred qualifications: 9 years of experience in systems design,
product management, or software engineering roles. Experience
working with AI teams or products (including Google and third party
applications). Experience integrating internal systems and defining
data architecture for consuming and exposing data from a range of
sources to end users. Experience drawing insights from large data
sets using AI to drive both business and technology decisions.
Experience with design thinking, design sprints, or experiment
creation methods. About the job As a Product Lead in Support
Systems, youll transform how viewers and creators find the support
they need to enhance their YouTube experience. You will directly
contribute to significantly improving user experience across all
facets of the YouTube Support ecosystem, delivering innovative
solutions that empower our users and agents to create a support
experience. In this role you will be leveraging the power of
Artificial Intelligence (AI) to fundamentally reshape our support
systems and dramatically improve user experiences. You will
identify opportunities to apply AI across the support life-cycle,
from proactive issue prevention to personalized solutions to
Applied AI for Insights and automated resolutions. Youll serve as
an expert on our key Customer Support Platform Systems. You will
partner with Support Systems engineers and technical operations
team members to craft platform strategy, develop long-term roadmaps
infused with AI capabilities, and unlock insights that shape
YouTubes user-centric evolution. Your technical prowess and product
mindset will ensure seamless integration of stakeholder needs and
innovation that unlocks significant business value. You will
inspire your team to establish best practices, drive scalability,
and deliver reliable, AI-powered outcomes in this environment. At
YouTube, we believe that everyone deserves to have a voice, and
that the world is a better place when we listen, share, and build
community through our stories. We work together to give everyone
the power to share their story, explore what they love, and connect
with one another in the process. Working at the intersection of
cutting-edge technology and boundless creativity, we move at the
speed of culture with a shared goal to show people the world. We
explore new ideas, solve real problems, and have fun — and we do it
all together. The US base salary range for this full-time position
is $147,000-$216,000 bonus equity benefits. Our salary ranges are
determined by role, level, and location. Within the range,
individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant
education or training. Your recruiter can share more about the
specific salary range for your preferred location during the hiring
process. Please note that the compensation details listed in US
role postings reflect the base salary only, and do not include
bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities Lead the design of products empowering YouTube’s
business organization, aligning with stakeholders and engineering
to address business goals. Identify and advocate opportunities to
incorporate AI for improved efficiency and user satisfaction.
Develop and own the Customer Support product goals and translate it
into a prioritized product backlog. This includes roadmapping,
continuous prioritization, performing customer discovery, authoring
product requirements, and breaking down work planning into epics
and stories. Prioritize features and initiatives that leverage AI
to create innovative solutions. Collect and analyze data to inform
decisions, and communicate insights to build consensus across
cross-functional teams. Communicate with executive business
partners and influence executive Business Technology leadership.
Articulate the value of AI investments in Customer Support. Land
releases successfully by working with stakeholders to provide
comprehensive communication, documentation, training,
troubleshooting, and support.
Keywords: Google, Antioch , Technical Product Lead, Support Systems, YouTube, IT / Software / Systems , Mountain View, California
