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Antioch - Scheduler/Call Taker

Company: FirstGroup plc
Location: Antioch
Posted on: January 9, 2022

Job Description:

Scheduler/Call Taker

First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!

Purpose: Under general direction, perform all duties related to the scheduling function at the local level.

At First Transit, we are proud to offer:

* Competitive pay rates ($15.50/per hour)
* Tremendous career advancement opportunities due to a strong presence across North America.
* Excellent benefits including medical, dental, vision, and 401(k) savings plan.
* Company training, paid holidays, paid vacation and sick days.
* A great work environment.

Responsibilities:

* Create an accurate scheduling framework for same day dispatching.
* Insert, change and move trips to promote efficiency.
* Prioritize and respond effectively to changing situations.
* Anticipate potential trouble and respond accordingly.
* Possess in depth knowledge of geographic service area (good to have, not required).
* Display proficiency in working with street/electronic atlas.
* Promote the safety of all drivers and passengers.
* Assist and promote the success of the operators.
* Promote team atmosphere with respect to communication and cooperation.
* Project and maintain fair and equal treatment of drivers.
* Provide Superior Customer Service.
* Enter new route standing orders.
* Make any necessary changes to existing standing orders.
* Review status of service delivery and respond to inquires regarding individual ride status.
* Respond to customer with either a time, or inform them of a denial
* Maximize schedule efficiency by inserting trips and rearranging computerized routing as necessary.
* Inform customers of any changes to previously scheduled trips. Do not dispute a customer's refusal to accept an alternate time if their previous time was confirmed.
* Other duties as assigned.
* Work flexible hours within a 7 day work week to include evenings and holidays.
* Strong Attendance record, Computer skills and general office skills.

Education:

* High School diploma or equivalent required; College courses preferred.

Experience & Skills:

* Strong analytical skills
* Excellent verbal and written communication skills
* Benefits administration, strong training skills
* MUST have strong 10 Key and computer skills (i.e., Excel and Word).

The Scheduler must be able to perform the following tasks, among others:

* Communicate clearly and effectively, both orally and in writing, in the English language.
* Work extended hours when required.
* Must be willing to work on Saturday and, Sunday.
* Demonstrate regular and consistent attendance and punctuality.
* Assimilate information quickly and accurately.
* Prioritize tasks and manage time effectively.
* Work environments include office, transit facility, and maintenance facility.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: FirstGroup plc, Antioch , Antioch - Scheduler/Call Taker, Other , Antioch, California

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