Registration Clerk
Company: Sutter Health
Location: Antioch
Posted on: June 21, 2022
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Job Description:
The Registration Clerk serves as the face to face point of
contact for the patient at a client location. Obtains all necessary
information to register and financially clear patients. Greets
patients/family members and obtains and/or verifies relevant
information in the process of registering financially clearing
patients for service delivery. Enhances the patient experience
throughout all patient interactions by serving as the customer
service point of contact at the point of service by demonstrating
knowledge of Sutter's Health system and service offerings.The
Registration Clerk is responsible for supporting the success of a
high-performing shared services organization by helping to champion
and drive the long-term MFSS vision. Helps foster an environment in
which continuous improvement in business processes and services is
welcomed and recognized. Participates in programs and in using
tools in support of building a high performance culture via the
standard MFSS responsibilities (e.g. performance measurement,
people development, customer relationship management,
etc.).Qualifications Education:High school diploma required.
Associate's degree or equivalent education/experience
preferred.Licenses/Certifications:CHAA, CPAT or CRCR certification
preferred.Experience:Experience within a hospital or clinic
environment, an insurance company, managed care organization or
other financial service setting, performing financial counseling,
financial clearance and/or customer service activities as typically
acquired in two years required.Skills & Knowledge: Completion of
regulatory/mandatory certifications and skills validation
competencies preferredGeneral knowledge of patient access financial
counseling functions in acute and non-acute settings
preferredWorking knowledge of medical terminology desiredWorking
knowledge and understanding of insurance terminology
desiredExcellent time management skills and the ability to manage
frequent in-person patient contacts while effective maintaining and
documenting data in the patient registration systemsDemonstrated
ability to work in multiple computer systems, such as patient
registration/accounting systems, document imaging, scanning,
payment posting, proprietary payer websites and data quality
monitoring, both accurately and efficientlyStrong data entry skills
requiredExcellent verbal and written communication and active
listening skillsInterpersonal skills necessary in dealing with
internal and external customersMust possess a personal presence
that is characterized by a sense of honesty, integrity, and caring
with the ability to inspire and motivate others to promote the
philosophy, mission, vision, goals, and values of Sutter
HealthAccuracy and attentiveness to detail requiredMust be able to
set and organize own work priorities, and adapt to changeMust be
able to work concurrently on a variety of tasks/projects in an
environment that may be stressful with individuals having diverse
personalities and work stylesAbility to meet or exceed targeted
customer service, productivity and quality standardsFluency in both
English and a minimum of one other language is preferred for this
role to allow Sutter Health to better serve the community and
patient populationComputer proficiency skills requiredRequires the
ability to work with and maintain confidential informationAll
qualified applicants will receive consideration for employment
without regard to race, color, creed, religion, marital status,
sexual orientation, registered domestic partner status, sex,
gender, gender identity or expression, ancestry, national origin
(including possession of a driver's license issued to individuals
who did not present proof of authorized presence in the U.S.), age,
medical condition, physical or mental disability, military or
protected veteran status, political affiliation, pregnancy or
perceived pregnancy, childbirth, breastfeeding or related medical
condition, genetic information or any other characteristic made
unlawful by local, state, or federal law, ordinance or regulation.
External hires must pass a backgroundcheck/drug screening.
Qualified applicants with arrest and/or conviction records will be
considered for employment in a manner consistent with Federal,
state, and local laws, including but not limited to the San
Francisco Fair Chance Ordinance.
Keywords: Sutter Health, Antioch , Registration Clerk, Other , Antioch, California
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